<h1><b>Become a part of our caring community</b><br> </h1>The Care Management Support Assistant (CMSA) employs a variety of strategies and techniques to support a member's wellness state by coordinating services and resources. The CMSA may support responsibilities including care and service coordination and redeterminations. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Work within defined parameters to identify work expectations and quality standards, but has some latitude over <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">prioritization/timing,</span> and works. Follow standard policies that allow for some opportunity for <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">interpretation/deviation</span> and independent.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Position Responsibilities:</p><ul><li>Contribute to administration of care management.</li><li>Provide CM support by managing shared mailboxes and entering data into work queues, mailing letters/educational material, researching unable to contact members and will complete other administrative responsibilities, as assigned</li><li>Provide non-clinical support to the assessment and evaluation of members' requirements. This support helps achieve or maintain an wellness state. We do this by guiding members/families toward resources appropriate for their care and wellbeing, and facilitating interaction with these resources.</li><li>Perform varied activities and moderately complex <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">administrative/operational/customer</span> support assignments.</li><li>Perform computations.</li><li>Typically work on semi-routine assignments.</li><li>Indiana Medicaid knowledge preferred</li></ul><h1><br><b>Use your skills to make an impact </b><br> </h1><p><b>Required Qualifications</b></p><ul><li><b>Must reside in the state of Indiana</b></li><li>Less than 3 years of technical experience with Microsoft , Word, Excel (can maintain complex spreadsheets), and Outlook</li><li>Knowledge of Microsoft Word, Excel (can perform complex functions) and Outlook</li><li>Administration support experience in a healthcare industry</li><li>Familiarity with care and well-being resources</li><li>Must be passionate about contributing to an organization focused on improving consumer experiences</li></ul><p></p><p><b>Preferred Qualifications</b></p><ul><li>Associate's Degree</li><li>Microsoft Access proficiency</li></ul><p></p><p></p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.<p style="text-align:inherit"></p><p style="text-align:left"><b>Scheduled Weekly Hours</b></p><p style="text-align:inherit"></p>40<p style="text-align:inherit"></p><p style="text-align:left"><b>Pay Range</b></p>The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.<p style="text-align:inherit"><br> </p>$39,000 - $49,400 per year<p style="text-align:inherit"><br> </p><p style="text-align:inherit"></p><p style="text-align:left"><b>Description of Benefits</b></p>Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><br><b>About us</b><br> </h1>About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>​<br><b>Equal Opportunity Employer</b></p><p></p><p><span>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</span></p>